30 Day Warranty
against Manufacturing Defects
(see definition below)
If you buy an FBM frame with a manufacturing defect, FBM will
replace this frame if the warranty department is contacted within
30 days of purchase of the frame. Detecting the manufacturing defect
could occur prior to assembling you frame or while riding the frame
during the first 30 days, but it is in this first 30 days that
manufacturing defects must be found for a free replacement. After
the first 30 days any defects in workmanship will not be covered
by the warranty.
Only available to the original owner with a proof of purchase.
• Before assembling your new FBM frame, take some time to
inspect it closely. If you notice anything that doesn’t seem
correct, call the FBM warranty department immediately. Discuss
the problem with the warranty department and if it seems like there
is a defect send the frame and your proof of purchase to the FBM
warranty department. When we receive the frame we will inspect
it and if there is a manufacturing defect, we will replace your
frame at no charge.
• If you notice anything that doesn’t seem correct
during assembly of your FBM frame or after the frame is assembled
and you have begun riding it, call the FBM warranty department
immediately. Do not try to fix the problem in any way. Any further
damage caused to the frame while trying to repair it will not be
covered by the warranty. Discuss the problem with the warranty
department and if it seems like there is a defect send the frame
and your proof of purchase to the FBM warranty department. When
we receive the frame we will inspect it and if there is a manufacturing
defect, we will replace your frame at no charge.
6 Month Warranty
against Breakage
If during the first 6 months after the purchase of your FBM frame
it breaks, you will have the option of purchasing a replacement frame
at a reduced price. Frames that have been intentionally damaged will
not be covered.
Only available to the original owner with a proof of purchase.
• Call the FBM warranty department and notify them that
you will be sending in your damaged frame. Then send your FBM frame
along with your proof of purchase to the FBM warranty department.
FBM will then contact you regarding your replacement and payment
options.
Definitions:
• “Proof of purchase”
- A copy of the original sales receipt, or a copy of a completely
filled out warranty card if the original card and a copy of the original
sales receipt was mailed back to FBM within 30 days of the original
purchase. If you can’t find your warranty card or sales receipt,
you will need to contact the retail dealer where you purchased the
frame and get a copy of your original sales receipt.
• “Manufacturing Defect”
– Examples are a crooked brake mount, a missing weld, or
an improperly machined headtube. These and similar problems are
all things that you can notice while inspecting and assembling
your frame.
FBM frames are built in house, and handcrafted by the best.
We stand proudly behind our products, but also realize that nothing
lasts forever, especially with the level of riding these days. We
suggest you choose a frame that is designed for the type of riding
you'll be doing, and that you have fun every day.
Thanks from all of us at FBM for your support.
Mail your original warranty card and a copy of your sales receipt
within 30 days to:
FBM Warranty Department
PO Box 144
Ithaca, NY 14851
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